Student Transport Assistance

We encourage you to refer to our Student Transport Assistance Policy (STAP) when considering applying for Student Transport Assistance. 

Schoolbuses Enquiries - Phone 13 16 08

We have introduced our new contact number for all Schoolbuses enquiries.

When calling follow the prompts:

Press 1 - Existing Customer

Press 2 - Existing Contractor

Press 3 - New Customer

Press 4 - General Enquiry

Existing customers can then enter their Family ID to connect directly to their area. If you don't know your Family ID, you can follow the menu prompts instead to select from a list of areas. Dialling guides are listed below.

Please note - Our operating hours are 8:00am to 4:30pm, Monday to Friday excluding public holidays, alternatively you can email us at SBCustomer.Service@pta.wa.gov.au

Interactive Dialling Guide

If you don't know your Family ID, these guides provide the correct phone menu option for your school.

For students attending a Mainstream School

If your child attends a mainstream school, click here.

This guide contains:

• A map of all Mainstream portfolio regions
• Phone menu options for your school's location

For students attending an Education Support Facility

If your child attends an education support centre or school, click here.

This guide contains:

• A map of Education Support portfolio regions
• Phone Menu options for the location of the specific education support centre or school

Conveyance Allowance

If you have already been approved for student transport assistance by way of a conveyance allowance and have queries relating to:

• submitting a conveyance claim;
• re-submitting child's school attendance record; or
• payments

Please send an email to SBConveyanceClaims@pta.wa.gov.au

General Enquiries

For general enquiries regarding:

• Whether a school bus passes your home address.
• Identify the nearest appropriate school to your home address; or
• Whether a bus passes an appropriate school in another area

Please contact SBCustomer.Service@pta.wa.gov.au

Feedback 

To provide any feedback regarding Schoolbuses please call 13 16 08 and Press 4 to speak with the Customer Service Team.

Should you wish to lodge a written complaint, you can do so online by filling out the PTA online feedback form . In order for us to respond in a timely manner, please ensure you provide as much detail as possible.

Alternatively, if your matter does not fall into any of the above categories, you can use the contact form below, ensuring you provide as much detail as possible.

Mail

Schoolbuses

PO Box 8125

Perth Business Centre 6849

Business Address

Public Transport Centre

West Parade, East Perth

Western Australia 6000